INVERNESS CALEDONIAN THISTLE FOOTBALL CLUB

SUPPORTERS CHARTER

The Supporters Charter sets out the commitment of Inverness Caledonian Thistle Football Club to give our supporters a safe and enjoyable experience of football.

Ticket Sales

We are committed to providing access to our matches by offering:

Ample access to games at Tulloch Caledonian Stadium for non season ticket holders and, in the event of a match being all-ticket, non season ticket holders will be able to purchase tickets after the requirements of season ticket holders have been met.

A range of season tickets and individual match ticket prices.

Concession prices for junior customers (still at school), senior citizens (over 60) and full time students.

Support for disabled customers and their carers and an area of the stadium dedicated to disabled/visually impaired supporters and their carers. We will publish details of the availability of and pricing policy for special needs seating and their carers. These details will be published at the earliest possible opportunity.

Tickets for Cup competitions priced according to the status of opposition and available to season ticket holders first.

A Direct Debit facility, which gives supporters the opportunity to spread the payment of their season ticket in monthly instalments.

If a match is postponed or abandoned for any reason the ticket will be valid for the rearranged date. If you do not wish to attend the rearranged match, you shall be entitled to a refund. If the match is postponed or abandoned after half time no refund will be given.

To abide by the rules and ground regulations of football's Governing bodies regarding the allocation of tickets to visiting clubs.

Communication

We will consult our supporters on a regular basis both through the Supporters Trust meetings and ongoing direct communication. Supporters who are not members of this Trust will be consulted through informal activities.

We will communicate changes in policy and business practices via most effective forms of communication - internal and external e.g. customer information packs, matchday announcements and e-mail.

We have and will continue to develop ways to consult key stakeholders including shareholders, sponsors, local authorities and other interested parties.

We will give the earliest possible notice of any changes to our ticketing policy.

We will undertake to keep supporters informed as to fixture changes by the most cost effective means e.g. fixture list at start of the season, ongoing updates through the website, e-mails to season tickets holders.

Catering

We subcontract our catering service for both fast food outlets and hospitality. This outsourcing has provided a fresh approach, quality and service to our provision of matchday catering.

We offer a wide range of hospitality products to meet both individual and corporate budgets a providing the highest level of quality and service throughout.

Merchandising

All replica strips have a lifespan of at least two seasons unless changes are enforced due to contractual obligations.

We will carry details of the next intended change of kit, including the change date of kit in advance of each kit launch.

We will offer refunds on merchandise in accordance with its legal obligations.

We will not knowingly purchase or otherwise acquire goods or merchandise from any supplier or manufacturer who does not fully comply with the labour, safety and other relevant statutory instruments of the countries of manufacture in respect of age of employees, health and safety of employees, hours of work, leave allowance, minimum wages, overtime and sick pay etc. Our suppliers must not use forced labour and must practice universal respect for human rights and freedom for all, without discrimination because of race, sex, language and religion.

Customer Service

We will continually seek to improve the quality of service we provide for our supporters.

We seek to achieve the highest level of service to all our supporters.

We will treat all our customers in a professional and courteous manner.

We will try to respond to any contact from a supporter within fourteen days, unless circumstances which renders our administration unable to respond.

For further information please contact ICT FC General Manager on 01463 222880.